Francesca

I thought I was buying peace of mind for when my cat needed a procedure (at a very high cost), but nothing further from the truth. My dental claim for my cat was rejected as, according to the terms and conditions, you are supposed to put through the claim when the first symptoms appear - my vet did not say my cat needed surgery when the condition was first spotted, they said my cat would need surgery in the future. I visited the vet recently and they recommended dental surgery, so I put through a claim, believing that after years and year of paying monthly and claiming nothing, finally I would get the benefit to my policy.

I really don't see the point in paying for a pet insurance when you have to be extremely careful to not miss a tiny detail, otherwise there is no cover. It feels like they are out to get you, instead of there to help you. Their policies are extremely unsympathetic and unfair.