Very poor customer service
Very poor customer service. I still haven't received my registration documents after four months. I've sent numerous emails, but none have been answered. When I called, I was told that someone who speaks English would call me back, but I've been promised this on several occasions and no one has ever contacted me.
I also discovered that the car has had a full respray, which was never mentioned in the advertisement. When I raised this concern, they showed no interest in addressing it.
Overall, the lack of communication, poor customer service, and failure to disclose important information about the vehicle have been extremely disappointing. I would not recommend this company based on my experience.
Reply from Autohero España
Good afternoon,
We repeatedly requested your registration certificate from you via phone and email on April 13th, explaining that the DGT (Spanish Traffic Authority) required it for us to transfer the vehicle's ownership. Without proof of registration, the paperwork was delayed, as you can understand. However, we see that our colleague answered your call in English, so we don't see any indication of poor service on our part when reviewing your request. On April 17th, you attached a notary's document that the DGT also deemed invalid, and on April 20th, you sent us invoices where they did accept the documentation. We gave you the go-ahead on April 22nd after receiving a response from our administrative team, and the documentation was sent to your email address on April 30th, not four months later. Nevertheless, we regret that your perception of the company has been as you described.
Regarding the car's paint job, we are unaware of any past work done by the previous owner, nor can we confirm that it is currently painted. We take care of checking all aspects to ensure the cars are ready for proper use and enjoyment. Best regards.