Reply from Remitly
Hi there, we're sorry to hear our exchange rates haven't felt as competitive compared to other options — we know getting the best value for your transfer is essential. Our exchange rates and fees fluctuate with global currency markets to ensure fast, secure delivery. We'd love to understand where you're sending so we can explore the best pricing options for your corridor, so please connect with us at https://www.remitly.com/us/en/help.