Overall Gemporia is an OK business
Overall Gemporia is an OK business. Last order was a little disappointed with the way the earrings I received were packaged . I ordered about 23 pairs of earrings . Some as Thank you gifts and some for Christmas.
Every pair was squashed / crushed into their pouch . I had to remove each one , straightened the plastic bag and replace back into their purple pouch . Not pleased with the rough neglectful way they were packed .
Reply from GEMPORIA
Hi Suzanne,
Thank you for your review.
We’re sorry to hear that your recent order of earrings arrived poorly presented and that the packaging had affected the condition of the pouches. We understand how disappointing this must have been, especially as some of the items were intended as gifts.
Your feedback regarding the packing process is very important to us, and we’ll ensure it is passed on to our team to review. We always want our jewellery to arrive ready to enjoy or gift, and we’re sorry that this wasn’t your experience on this occasion.
We appreciate your support and hope we can provide a better experience for you in the future. If there’s anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.
Kind regards,
Gemporia