Alfa Romeo Stelvio Turbo
Bought an Alfa Romeo Stelvio from Autohero Spain in April 2026. Within weeks, the turbocharger failed — whistle under acceleration, significant power loss at highway speeds. Safety risk for me and my family.
Autohero acknowledged the issue and authorized the repair under their premium warranty. They promised the part would arrive by August 10th at the latest.
Their latest response? Just wait. No date, no tracking number, no commitment.
Their own warranty process says 8-10 business days. We're past 6 weeks. Every deadline they set themselves — they missed.
Is this how Autohero treats customers? Sell a defective car, collect the premium warranty fee, then stall until it expires?
upd. 28/08 - problem wasn't solved, 3 weeks in a row they say that due to holidays and vacation season, the turbocompressor didn't arrive and they do not know when it will happen. 0 customer support.
Reply from Autohero España
Buenas tardes:
Sentimos que la experiencia haya sido como nos comentas.
Hemos revisado la incidencia y comprobado que el taller continúa a la espera de recibir la pieza necesaria. Debido a las fechas actuales, los plazos están siendo más largos de lo habitual.
En cuanto el taller nos confirme la recepción del material, nos pondremos en contacto contigo para informarte.
Un saludo.