A.

A.K.A

Germany

Reviews

Review of Autohero Deutschland


Rated 1 out of 5 stars

They have problems with payments

I sold my car to Autohero and was informed that payment would be processed within 1 to 3 business days. However, after waiting 5 business days without receiving any payment, I contacted customer service and was told that my invoice had not even been reviewed yet.

During the phone call, the representative reviewed the invoice while speaking with me and then informed me that the payment would be transferred the following day and should arrive in my account within two days.

This raises an important question: if I had not called, how much longer would I have had to wait? The process only moved forward after I contacted them myself. I believe this is something potential customers should take into consideration.
Today is already the 7th business day, and I still have not received the payment. During the phone call I had a few minutes ago, they simply repeated what they had already told me two days ago. When I asked to speak with the person who could definitively confirm whether the payment had actually been transferred or tell me exactly when it would be transferred, they rudely hung up the phone on me. Bravo, AutoHero.

30 June 2026
Unprompted review

Reply from Autohero Deutschland

Dear customer,

Thank you very much for leaving a review about Autohero.

We regret to read about your dissatisfaction and sincerely apologize for the inconvenience you have experienced.

We would like to discuss your concerns with you personally and work together to find a suitable solution.

Unfortunately, we are unable to identify you as our customer.

Please provide us with your contact details, or contact us directly at 0800 664 664 0 or by email at kundenservice@autohero.com. This way, we can address your concerns quickly and efficiently.

Kind regards,

Your Autohero Team