They have problems with payments
I sold my car to Autohero and was informed that payment would be processed within 1 to 3 business days. However, after waiting 5 business days without receiving any payment, I contacted customer service and was told that my invoice had not even been reviewed yet.
During the phone call, the representative reviewed the invoice while speaking with me and then informed me that the payment would be transferred the following day and should arrive in my account within two days.
This raises an important question: if I had not called, how much longer would I have had to wait? The process only moved forward after I contacted them myself. I believe this is something potential customers should take into consideration.
Today is already the 7th business day, and I still have not received the payment. During the phone call I had a few minutes ago, they simply repeated what they had already told me two days ago. When I asked to speak with the person who could definitively confirm whether the payment had actually been transferred or tell me exactly when it would be transferred, they rudely hung up the phone on me. Bravo, AutoHero.
Reply from Autohero Deutschland