Didn't receive the ordered product I…
Didn't receive the ordered product I paid for,didn't get a message when or even if it got send.
Reply from Vue
Thank you for taking the time to share your experience. We are very sorry to hear that you have not yet received your order. We completely understand how frustrating that must be, especially when you have already paid for it.
We have looked into your order and can see that there have unfortunately been some issues with our delivery partner, which has delayed the shipment.
While this is outside of our direct control once the package leaves our warehouse, we completely understand that this is not the experience you expected or deserve.
We have located your order, and our team will be reaching out to you directly by email with more information about the shipment.
We will also continue to follow up with the carrier to make sure your package reaches you as soon as possible.
Our goal is always to ensure our customers receive both their order and the support they need if something goes wrong.
We will do everything we can to turn this experience around for you.
Thank you again for your patience and for bringing this to our attention.
Team Vue