Hi Tito and Mimo, , I regret to hear that you are not satisfied with our products. To assist you, I need some more information. Please send me your request with all necessary details such as your name, first name, date of birth, and a screenshot of the error message via our contact form: https://users.pluxee.be/nl/faq#contact Thank you very much 🙏 Liselotte from Pluxee