Broken sofa and WORST customer service ever.
Broken sofa, zero accountability.
We purchased a sofa for a client's apartment. The backrest broke under just one normal use by an adult — in an holiday apartment that had barely been lived in. When we filed a complaint, the response was to blame us for "improper use." No evidence, no investigation, just a dismissal.
As an architecture and interior design studio, we regularly specify and recommend furniture for our projects. After this experience — both the product failure and the appalling customer service — we will not be working with this brand again, and we will not be recommending it to our clients. We have never had such a negative experience in years of dealing with furniture companies. NEVER.
A sofa that breaks on first use is not a quality product. A company that refuses to acknowledge it is not a reliable partner.
Reply from Micadoni
Dear Customer,
Thank you for taking the time to share your experience.
We are sorry to learn that both the product and the service you received left you disappointed. We understand that situations like this can be particularly frustrating when furniture is purchased for a professional project and expected to meet high standards.
While we respect your perspective, we also regret that we were unable to meet your expectations in this case.
We value all customer feedback, as it helps us continuously improve our products and the support we provide. Thank you again for bringing your concerns to our attention.
Kind regards,
Micadoni Team