Martina

The worst electricity provider in Denmark. They switched my electricity agreement from variable tariff to a fixed price without my consent. I received an email on April 21 with the headline “Order confirmation” and that my electricity was switched to a fixed price as of April 1. First of all, I didn’t consent to this, and second of all, how can they send me an email informing me about the change with a retrospective effect?!? UNBELIEVABLE. I called them to have this resolved - I was waiting on the phone for 2 hours and 35 minutes just to be told that they would look into that. Not only that they didn’t do it, but they also migrated to a new platform to which I couldn’t log in. After I logged in, I could see my consumption data only until March 2026, everything else disappeared (I’ve been a customer since 2023). I also had a sum of receivables to be paid out - over 4,000 DKK which I had under my profile. With the new platform, it shows 0 DKK. I haven’t received my money and customer service cannot help. I will complain to Forsyningstilsynet. My advice to everyone: PLEASE AVOID NETTOPOWER AND DON’T LET THEM SCAM YOU.