Annab

I purchased a bike directly from Cannondale back in March (03/24/26) to my local bike shop.
Nothing fancy, just an $800 bike which i saved for a good long time to buy myself something nicer than what I was riding.

Come mid April, still no bike.
Called LBS they couldn't find it in the system. OK cool, so i reach out to Cannondale directly. 24 hours for a response. Ok that's understandable.
But i was finally informed that the bike was "lost" by FedEx.

Now here's where my issues are.
1. They dont provide tracking with purchase (I dont know if that is only with purchases to LBS or not I cannot confirm)
2. They don't even send an email saying it may be "delayed". ( i would've been more understanding and patient if this were the case)
3. Phone calls are answered with "Cannondale" not the reps name....Wonder why.

So they offer me another color that I absolutely did not want. And so i requested a refund.

This started 04/10/26. I have YET to get my refund when it was promised 3-5 days. CS rep claims it was initiated that day. I called on this past Friday, was told it would be processed and be in my account this past Monday. No such luck. Talked to them again today and was informed there was an issue in accounting and they havent recieved the bike back. How is any of that my problem? I didn't lose the bike, I don't have anything to "send back".

So I will NEVER order or support this business again, and will warn everyone I know.

I ended up going with Trek, it has been a night and day experience so far AND I have the bike in my possession already if that tells you anything.