Sophie Knox

Avoid this company like the plague. The sizing was incorrect: I measured myself 4 times, including having someone else complete it to ensure accurate sizing. Upon returning the product for a store credit after having it on for all of 3 minutes to check sizing, they have stated that the product is frayed. It was not, and any damage sustained was likely from the team as I had raised a complaint about their electronic communications previously. I am beyond livid and will proceed with contacting Consumer Guarantees in New Zealand. On top of that, the Bauerfeind website is a NZ one, but everything ships out of Australia, hence my review on here. The company is misleading; the returns process is laborious, and the communication is poor.