Mahmoud

Dear customer,

thank you very much for your great review.

We are delighted to read that you were satisfied with our service both during and after your purchase, and that you felt well taken care of regarding your warranty issue. Your trust and recommendation mean a lot to us. We wish you continued enjoyment with your vehicle.

If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenservice@autohero.com We are always happy to help.

Kind regards,
Your Autohero team 🚗✨😊

Hello Mahmoud👋

Thank you for sharing your feedback. We’re very sorry to hear about your experience with account and card restrictions, as well as the delay in our response. We understand how frustrating this must have been and apologize for any inconvenience caused.

Please know that we take such concerns seriously and are committed to improving our processes and communication. If you have any unresolved issues or further feedback, please reach out to us via our in-app chat or through this contact form:

https://vivid.money/en-eu/support/.

We’re here to help and would appreciate the opportunity to assist you further.

Kind Regards,
Your Vivid Team 💜

Dear customer,

thank you so much for your positive feedback! We’re delighted to hear you had a great experience and appreciate your recommendation. Wishing you many happy miles with your new car!

If you have any questions or concerns in the future, please do not hesitate to contact us at 0800 664 664 0 or by email at kundenzufriedenheit@autohero.com. We are always happy to help.

Kind regards,
Your Autohero team 🚗✨😊