ChargePoint Auto-Reload Abuse – Users Have No Control!
I am extremely frustrated with how the ChargePoint app handles auto-reloads. The app auto-reloads my account, and each increase happens without my consent and without my control, so the amount keeps going up..
When I contacted support, the only answer I got was that they “can’t do anything.” They told me the reload is based on the average of the last three months of usage, so if I use more, the auto-reload goes up. When I asked if lowering my usage would reduce the auto-reload, they said no. This is extremely frustrating and a clear abuse, users have no control over their own accounts.
I specifically requested to set a fixed auto-reload amount of $50, but this request was denied, leaving me completely unable to control how much is being charged to my account.
This is completely unacceptable. Users should have control over their own accounts, and this lack of transparency and control feels like an abuse of the system.
I’m done with ChargePoint and will be switching to another provider like BC Hydro. I strongly recommend others do the same if they want control over their payments.
Reply from ChargePoint
Hello Team,
I understand how frustrating this situation can be, we genuinely regret that your charging experience left you feeling frustrated and disappointed.
Having said that, I see there is an active case logged for the same, We have flagged this as the priority and the team has been notified to process the refund at earliest and we are currently working on this to give you a resolution.