Found a beautiful hall table on the…
Found a beautiful hall table on the website. Finally ordered it on 9 February 2026 thinking it would fit in our car but NOWHERE does it say that the product comes EITHER flat packed or already assembled/built - clearly they just assume that you the customer should obviously know that?!? The only store that had it available was 60 miles away but yet there are closer stores that didn’t stock it - seems the stores are “separate” but have same branding?!?!
Item got delivered to store, email to collect it was a one day window with very little notice. Got a phone call from a rude young man (who I suspect wouldn’t have spoken to my husband like that) essentially telling us to collect and blaming me for the store’s complete lack of storage space for this item…
Trying to pay for delivery myself was also impossible but (female) manager was able to sort it. Turns out they only deliver to “my area” once a month (also not stated ANYWHERE on the website). Delivery for end of February was fully booked.
So after waiting 6 weeks for this item to be delivered, it finally arrived today (27 March 2026) Haven’t even bothered to open the box yet given leaving this crappy review takes priority. Don’t recommend whatsoever, not impressed at all but tbf it’s pretty standard for NI retail it seems.
Reply from EZ Living Furniture UK
HI Claudia,
We are very disappointed to read your review.
I can see the dimensions of the item is on the website aswell as it showing as fully assembled.. this item would not fit in a car - you would need a van for collection.
https://www.ezlivingfurniture.co.uk/3-drawer-black-hall-table-hampton-141823.html
The only store we have in the north is in Derry - I believe the other stores in Belfast you are referring to are belonging to a different company with a similar name - EZ Living Interiors - different branding (we are not connected at all)
As advised over by phone, the only way to get this to you was to pay for home delivery.
We were then in contact with you over email and sent you a payment link which you completed on the same day aswell as the delivery date being confirmed for 27th March to you (at the time the delivery schedule for 27th February was already fully booked and we could not fit your item on the truck), so I am not sure where the issue is here with the difficulty of paying same as there were no issues at the time..?
We can only apologise for the inconvenience caused, because demand in your area is lower we only schedule deliveries monthly unfortunately, however should demand increase the delivery schedule will be more frequent.
We would advise you checking your order now that it is delivered which we are happy to hear.
Any queries please do not hesitate to contact us.