Good job Dana for suppot
Openlane is trying to get more involved in the relationship with its customers and offer them support. Although we are loyal customers, until now we have not felt support-advice from them.The prices are a bit high, as well as the logistics fees, something that needs to be improved considering that you do not receive a guarantee, no matter how many complaints you make.
Reply from OPENLANE Europe
Hello Rotaru Doru,
Thank you for sharing your feedback and for your kind words about Dana. We’re pleased to hear that you had a positive experience with her support and that you notice our efforts to be more involved with our customers. Providing attentive assistance and building strong relationships with our partners is very important to us.
At the same time, we appreciate your honest remarks regarding pricing and logistics costs. We understand that these factors are important for your business, and feedback like yours helps us evaluate how we can further improve our services and overall value for our customers.
Thank you as well for your continued loyalty to OPENLANE. We truly value your partnership and remain committed to improving both our processes and the support we provide.
Kind regards,
The OPENLANE Europe Team