Very poor customer service 😢
We are beyond frustrated with the service provided by the Customer Service Plaza team. It took three days and over 10 attempts just to get someone to answer the phone.
The lack of internal communication is staggering. A technician was assigned to me with parts already ordered—yet he didn't even know which appliance he was fixing! He asked if I needed a washing machine repair when it was actually my freezer.
After being told the freezer would be picked up "this week," I waited in vain, only to call back and be told there were no drivers available until the following Friday. While they eventually offered to return the call-out fee after I complained via email, this isn't about the money—it’s about the total lack of professional service. Samsung needs to seriously train their staff on basic communication and logistics. I will not be buying Samsung appliances again.