Take a deep breath…you’ll need it
Truly the worst company I have encountered since the internet/apps became a thing!
I signed up via the website for a year and quickly realised that I preferred headspace. Since then I have repeatedly tried to cancel my subscription both via the app and the website…only to get a “oops something went wrong” message.
I’ve tried to contact customer service; what a joke that is. First off got a “we are very busy” message, then a “we will get back to you” email…since then, nothing.
Tried to change my payment method…it won’t let me do that. Tried to cancel my account…not allowed as I have a recurring subscription.
I’ve contacted my bank and told them to block them from taking the payment, they have hopefully done this, but told me to contact the supplier. Ha! Chance would be a fine thing.
If you truly want calm in your life for goodness sake stay away from this company!