Consistently poor experience over two orders.
I have ordered two items from Limited Run. The first was Streets Of Rage 4, i purchased the collectors edition, which was delayed, as seems to be the tradition with LRG. Overall though, i received my items, i cannot speak for the quality level specifically as i have since kept the item sealed, a side effect of waiting so long for a game, is that by the point it arrives, i have probably played it already.
The second order is Sonic X Shadow Generations and this has been a farce from the beginning.
Firstly, after ordering the game, i chose the option to have the game sent to me so i can play around launch date. This turned out to be a huge mistake, albeit, LRG took the choice out of customer hands anyway so it didn't matter in the end. Ill get on to that 'mistake' in a bit.
The CE was supposed to be delivered July 2025. Then the typical delay came, October. Then all hell broke loose when people started receiving their editions and the quality on display was terrible. Painting issues, missing parts, broken elements etc. They appeared to have been assembled by children, not crafted with care by a company that specialises in boutique collectables.
I didnt receive mine before getting an email about the quality issues. I was informed in this that the stock coming in was being checked and since then i have received no communications whatsoever. The update should have been recived by december 31st, it is now the 25th of January 2026 and no comms.
I messaged the customer service team and they were clueless. I was told the CS team have no oversight on deliveries. If this is true, what good are the customer service team to begin with? My item hasn't been sent and they have no idea when or even if i will receive an acknowledgement, let alone my item.
On to the 'mistake' because i have received my copy of the standard game. According to Limited Run, i have no right to cancel the remaining items. Thats right, $250 i cannot cancel the main (and only) reason for ordering this collectors edition, because LRG have decided to try and engage a loophole and they are stopping others from charging back because of it. This can only be seen as a deliberate attempt to quell DESERVED refunds, knowing that if they didn't do this shady step, then they will be suffering a major loss, which at this point, LRG would deserve.
This is not the only quality issue or poor business practise seen from LRG, far from it. I have limited experience with them and gave the benefit of the doubt, but i will never do this again and i urge anyone reading to do the same. It is not worth it, they are not worth the time or money and they need to face consequences for this.
$329 shipped to UK to receive only a standard copy of Sonic X Shadow.