Do not order from this website
Do not order from this website! ❌
If you have any questions, issues with your order, returns, or exchanges — customer support simply ignores you and does not respond.
I placed my order on January 5th. The website stated that if the order is placed before 11:00 PM, delivery will be the next day between 11:00 AM and 3:00 PM.
On January 9th, I received the package and found several problems:
1️⃣ The sweatshirt included in my order was not the one I had ordered.
2️⃣ The pants arrived with stains.
I decided to keep the pants, but I contacted customer support about the sweatshirt, asking them to resolve the issue — either exchange it or process a return so I could reorder the correct sweatshirt. They promised to send a return sticker, but I still haven’t received it.
I filled out the claim form, spent my time and resources, and sent it… and there has been no response. No replies by email, social media, or WhatsApp. Phone calls also go unanswered.
The service is terrible! Mezaldi, please take note: this kind of treatment of a customer is unacceptable.