I was a loyal customer of Barclaycard…
I was a loyal customer of Barclaycard Deutschland (now easybank/BAWAG) for over 10 years. I held a Platinum Double card which included various insurances. Over the years, the bank unilaterally increased my credit limit up to €15,500—an increase I never requested, but eventually utilized while strictly staying within my allowed limit.
Without any warning, I suddenly received a physical letter stating they were canceling my credit card completely, immediately stripping me of all the associated insurance coverage I was paying for.
Given the high limit they had pushed on me, I politely wrote to them to arrange a standard installment plan (Ratenzahlung) to settle the remaining balance. They didn’t even bother to write a reply. Instead, they sent me a crude invoice, attaching a copy of my own letter, bluntly demanding the entire amount to be paid immediately in one lump sum.
I have now paid off everything down to the last cent just to be done with them. I want absolutely nothing to do with this bank or anyone working for it ever again. Their aggressive and unprofessional behavior toward long-term customers is disgraceful. I strongly advise everyone against opening even the smallest account or contract with them. Banks operating with such a predatory and disrespectful business model simply shouldn't exist in the modern financial landscape."