As an old loyal Fust customer
As a loyal Fust customer I got in a situation to rate this seller with the lowest rate! During the Black Friday I made a purchase and successful payment of a product from their offer. After two weeks waiting for its delivery I received refunded amount of my transaction and only then an email where they informed me that there is no product available even if they are still offering the same product by another price. I did not receive product and lost a chance to buy the same product from another sellers during the Black Friday! Hardly can express how much I am disapointment with this behave and treatment by Fust!!!!
And still disapointed after reading reply from Fust! As I mentioned, the product was available on the online shop when I received money back but the price was higher. It is not about the process that needs to be improved but more serious issue and I know that I do not go back to Fust after spendding more than 5k chf just in two years!
Reply from Fust
Dear Client
We sincerely regret the situation you described and the inconvenience caused. We fully understand your disappointment, especially given that you were informed only after a prolonged waiting period and missed the opportunity to purchase the product elsewhere during Black Friday.
Your feedback is taken seriously and will be used to review and improve our processes, particularly regarding product availability and customer communication during promotional periods. Thank you for bringing this matter to our attention.
Kind regards
Your Fust Team