The credit card company is withholding the deposit, the say.
With a fully comprehensive insurance, a deposit of €100 had to be paid.
After inspection of the car without any damage, (certified in a document) we were told that the deposit would be refunded immediately.
In the meantime of three months and several emails, we still have not received the refund. Galdieri Rent claims that the credit card company (VISA) is withholding the amount. After having read the reviews of this company, who do you think is wrong here ?
Reply from Galdierirent
Dear Mr. Michiels,
We have carefully read your comment and immediately verified the information you provided.
We have ascertained that our colleagues in Catania released the deposit on June 21, 2025.
We know that you contacted our customer care team, who forwarded you the release receipt.
We would like to point out that, as this was a pre-authorization and not a charge, the release of the deposit does not result in a refund, but only in an increase in the credit limit when the funds become available again. The time required for the funds to be released and made available on the credit limit depends on the companies that manage credit cards and interbank circuits. As more than 30 days have passed, we invite you to contact your credit card circuit's customer service to verify that the funds have been released.