Poor Communication and Unprofessional Handling
I am very disappointed with the handling of my mortgage inquiry. Despite providing all required personal documents and requesting a simple initial call to clarify the process, responses were delayed and communication was inconsistent. Internal misalignment meant I was asked to resend documents that were already on file, and my request for guidance was declined because it did not fit their internal process. Ultimately, the company chose to terminate the collaboration rather than address these issues. This experience was frustrating and unprofessional, and I will be seeking another broker firm.
Reply from Strike Advisory
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations.
In mortgage financing, banks require up-to-date documentation to ensure accuracy and eligibility. As the documents we had on file were several months old, we requested updated versions in order to proceed correctly and in line with banking requirements.
Our advisory process is designed to allow us to represent our clients effectively with lenders. When this framework cannot be followed, we sometimes have to conclude that we are unfortunately not the right intermediary for that specific case. This decision is never taken lightly and is always made with the intention of avoiding delays or unrealistic expectations.
We regret that this led to frustration on your side and that communication felt unsatisfactory. Your feedback is taken seriously and helps us continue to improve our processes.
We wish you all the best with your financing project and thank you for considering Strike.