B shaw

My website enquiry for spare parts received a rapid response from Gina in Customer Service. Although the items were not "stock", suitable parts were located and dispatched immediately.

We booked 2 vehicles, 2 passengers per vehicle on return DFDS, Dover/Calais, crossing.

Several days before the outward sailing it became necessary to amend the return legs for both cars to one sailing later.

One booking was changed successfully and quickly at no additional cost, the second request went well right through to the final confirmation at which point the password was rejected numerous times.

Much online trawling eventually unearthed a Customer Service telephone number for AFerry. After holding for some considerable time there was an option of leaving a number for a call back. A call was eventually received - but it was just a recorded message to say the matter could not be dealt with.

The experience locating a customer service telephone number for DFDS was no more productive.

We eventually opted to risk our plight being understood at the Calais check-in. Fortunately DFDS were understanding and we travelled together but there had been a lot of unnecessary stress which had marred the last couple of days of the trip.