Graham Coldwell

Excellent Service swift delivery excellent product

The quality and cost of items purchased in recent months has been excellent. The speed of delivery outstanding. Items delivered from Germany faster than things I have bought on-line in France. Cannot praise enough. Will definitely purchase more camping equipment from them when needed.

minus 5 more accurate. 26 June parcel taken in charge. 2 July parcel arrived in Brive. Still not delivered 14 August. Ignored all attempts I made to contact them. Utter disgrace

Minus 5 more accurate. Worst experience/ordeal of on-line shopping ever experienced. Ordered 17 June. Money taken from bank 19 June. Allegedly dispatched 26 June. Demanded refund for non-delivery 24 July = Reflection of my extreme patience/ naivety. 13 August no refund nor compensation received.
Repeatedly fobbed off by customer "service" - not answering simple questions, ignoring my communications, lying.
Will NEVER order anything from Emma.fr again and will advise anyone asking my advice to avoid like the plague.
Update: more obfuscation and prevarication. Email received 20 August confirming cancellation of order BUT I DEMANDED IMMEDIATE REFUND FOR NON-DELIVERY 24 JULY.
Email 28 July from Emma "service" clientèle:
Nous regrettons sincèrement que vous ayez besoin d'annuler votre commande n° 0007-F9T5MA suite au retard de livraison et nous tenons à vous présenter nos excuses pour tout désagrément que cela pourrait vous causer.

Nous venons de solliciter une demande auprès de notre transporteur afin de rapatrier la commande.

Why the email of 20 August? How come an attempt to deliver it to me on 21 August if it was supposed to be returned to Emma.fr on 28 July?
Totally shambolic load of liars

Failed to dispatch goods for ages after takingmoney from bank. Could have walked to their warehouse and back (from Southern France) more quickly. Fobbed off twice by "customer service" and then ignored. Never order from them again