Good product, terrible delivery
I recently bought a pillow for which I was charged an extra 20€ to have it delivered. For that amount of money I would have expected a seamless delivery experience, however Befa uses DHL which are the complete opposite of a modern delivery service. I received a single notification when the package was initially sent, but no further updates for 5 days when I checked the status and found it was out for delivery that day (no email from either Befa or DHL). I stayed at home all day waiting for the delivery. At 6pm I finally received an email informing me it had been dropped off at a DHL depot in my town and I had to go to collect it. Although pleased with the product, I would order from Amazon next time as they know how to keep their customers informed.
Reply from BEFA Limburg Bettwarenfabrik GmbH
Thank you for reaching out to us, and please accept our sincere apologies for the inconvenience caused by the delivery delay.
We are truly sorry that your experience with the shipment was not as smooth as it should have been. DHL is usually a very reliable partner, which makes this situation all the more surprising. We completely understand your frustration and appreciate your patience.
We’re very glad to hear that you’re satisfied with the product itself – that means a lot to us. At the same time, we are currently in contact with DHL to find out what went wrong in this particular case.
Please rest assured that we are working to ensure this does not happen again in the future. Your feedback is invaluable to us and helps us improve continuously.
Thank you once again for bringing this to our attention, and please don’t hesitate to reach out if there’s anything else we can do for you.