firstly my payment didn`t go well on…
firstly my payment didn`t go well on the website while purchasing residential proxy, since 2 days i was worried about this, heleket website took my money and didn`t add that in my hproxy wallet. But after 2 days , I got hope when their executive helped me on discord, even after heleket took my money, hproxy executive Zerad not only added my purchase value, but also added 2x amount in my wallet as a compensation. He is such a nice person. Now my overall experience is great about hproxy.
Reply from HProxy
Hello Nik,
Thank you for the detailed review, and above all for your patience. You should never have had to wait two days wondering where your payment went, and I am sorry that you did. The stalled deposit originated with our payment processor, but it was our responsibility to catch it sooner, which is why our team credited your purchase and added extra balance on top as compensation. Deposit issues of this kind are now detected and resolved much faster. Thank you for giving us the chance to make it right and for coming back to update your review afterwards.
Billal Ainaoui
Founder, HProxy