Germany
Review of Blau Mobilfunk
Customer service is really bad. They just randomly end the call or conversation when they feel like it because they assume youre done. Theres not even a goodbye or anything, at least confirm that your customer dont have anything else to ask you.
Review of BARMER
Around a week ago I left a review here on Barmer. I want to update my situation.
After explaining my financial situation and clearly stating that I cannot pay over 1,100€ at once, BARMER still withdrawed the full amount from my account without proper agreement.
This is extremely stressful and honestly shocking. I am a student with limited income, and this kind of action puts me in a situation where I genuinely do not know how I am supposed to cover basic living expenses like rent and food.
The whole situation started because their app did not work for me for months, so I could not access important messages. Because of this, I was not aware that contributions were accumulating.
Instead of understanding this, the response has been rigid and financially aggressive.
This experience has been extremely stressful and unfair, especially for a student trying to manage studies and basic living costs.
Reply from BARMER
Thank you very much for your updated feedback and for sending us the completed form — we received it yesterday, and we really appreciate you taking the time to provide the necessary information.
Please rest assured that we will now review your case as quickly as possible and get back to you with the next steps. Your situation is important to us, and we want to support you in the best way we can.
If you have any further questions in the meantime, please feel free to contact us at any time.
Kind regards,
Your BARMER
Review of BARMER
I had a very stressful experience with BARMER.
For several months, their app and mailbox system did not work properly for me. I was unable to open messages or access important information about my insurance. Because of this, I did not see that my insurance status had changed and that contributions were accumulating.
Later, I suddenly received a bill of over 1,100€, which was a complete shock. This situation could have been avoided if communication had worked properly or if alternative contact methods (like letters) had been used when there was no response from my side.
As a student, this amount is extremely difficult to manage. The proposed payment plan is also not realistic for someone in my financial situation.
What makes this especially frustrating is that the issue was not caused by negligence on my side, but by technical problems with their system. Despite explaining this, there seems to be very little flexibility or understanding.
Overall, the lack of reliable communication and the rigid handling of the situation made this an extremely stressful experience.
Reply from BARMER
Hello,
thank you very much for taking the time to share your experience with us in such detail. We are truly sorry to hear how stressful this situation has been for you. Not being able to access important information in the app or mailbox for several months is understandably very frustrating – especially when this leads to unexpected contribution claims and financial pressure.
We absolutely understand your shock at receiving such a high invoice and how challenging this is for you as a student. It should never feel as though technical issues leave you without the chance to react in time. We regret that you felt there was not enough flexibility or understanding around your situation.
To support you properly, we would like to review your case in detail, including your insurance status, the technical issues you described, and the payment options available to you. For data‑protection reasons, we need your contact details and insurance information to do this.
Could you please send us a short message via our secure contact form?
👉 www.barmer.de/feedback
Once we receive your information, we will look into your case personally and come back to you as quickly as possible to find a suitable and fair solution.
Thank you again for bringing this to our attention — we truly want to help. 💚
Kind regards,
your BARMER
Review of Kiwi.com
Good app but often sudden price changes ruin everything. I saved up enough and found tickets that cost how much i saved with everything i need and then theres a sudden price change when im about to pay and i cant buy it anymore. It is really frustrating
Reply from Kiwi.com
Dear Aishan,
Thank you for leaving your review regarding your experience with
Kiwi.com.
Please understand that we do not influence the airline’s pricing. When the airline changes the price of its tickets, it takes a few moments for our system to recognise the change and adjust the current pricing accordingly. Unfortunately, in very rare situations, it can happen that the customer has already paid for the reservation before we have detected the price change. I request you to check your email, as I have addressed your concerns and provided a resolution.
Best regards,
Sonali
Customer Advocacy Team.