JS

Jen Smith

United Kingdom

Reviews

Review of Agoda

Rated 1 out of 5 stars

Re writing my review as it was removed…

Re writing my review as it was removed due to me not being able to provide my booking reference as my holiday was CANCELLED!
I booked a hotel through agoda for myself and my daughter. Nearer the time I emailed the hotel to ask for some champagne as we are celebrating her 18th birthday. Hotel say they have no booking for me. Tried to contact agoda and no luck. Hotel tried to find out for me too as were so helpful and lovely but said they were fully booked that weekend. In the end I get in touch with agoda who say ‘sorry we haven’t booked it for you but as your booking is non refundable you don’t get money back!!?!’ WHAT? So I obviously complain and say I’m not paying for a non existent room, they then say I can have credit with them. Absolutely not as would never use again. In the end they refund me. If I hadn’t have emailed hotel my daughter and I would have turned up at night and had no hotel. Absolute shambles. Do not use. And even though I don’t have a booking reference to confirm this I will continue leaving reviews. I have no booking as u cancelled my hotel!

13 August 2026
Unprompted review

Reply from Agoda

Dear Jen Smith,

Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.

Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent

You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service

Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.

Sincerely,
ZT

Review of trivago

Rated 1 out of 5 stars

No star if I could

No star if I could. We booked a hotel in Venice. Emailed hotel directly nearer the time to make a request for something. No knowledge of our booking. We had no booking even though company had taken money. We would have turned up late at night with no hotel if I hadn’t coincidentally contacted the hotel. They refused to refund my card originally and said I could only have credit with them. In the end got refund but no hotel. Absolutely terrible service and dangerous to leave to female travellers with no where to stay. DO NOT USE

21 August 2026
Unprompted review

Review of Agoda

Rated 1 out of 5 stars

No star if I could

No star if I could. We booked a hotel in Venice. Emailed hotel directly nearer the time to make a request for something. No knowledge of our booking. We had no booking even though company had taken money. We would have turned up late at night with no hotel if I hadn’t coincidentally contacted the hotel. They refused to refund my card originally and said I could only have credit with them. In the end got refund but no hotel. Absolutely terrible service and dangerous to leave to female travellers with no where to stay. DO NOT USE

21 August 2026
Unprompted review

Reply from Agoda

Dear Jen Smith


Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.

Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent

You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service

Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.

Sincerely,
Lin

Review of Sykes Holiday Cottages

Rated 1 out of 5 stars

The worst customer service I have ever…

The worst customer service I have ever experienced from a holiday company. Would never use again. shame as the house was lovely. Would book next time the same house but through a different agency. What’s particularly amusing is they never respond to their messages, so I emailed to complain they never respond to their messages and the email
Bounced back to say we only respond to messages. Absolute joke 😂

6 August 2026
Unprompted review

Reply from Sykes Holiday Cottages

Hi,

Thank you for your feedback.

We are truly sorry to hear about your extremely frustrating experience with our customer service. We understand how disappointing it must be to encounter such difficulties, especially when the accommodation itself was lovely.

We sincerely apologize for the lack of responsiveness and the issues you faced when trying to communicate with us. Your comments are very concerning, and we are actively reviewing our processes to prevent similar situations in the future.

Kind regards,
Rach
Customer Care & Resolution Team
Sykes Holiday Cottages

Review of Headout