Terrible experience
Terrible experience, very shady practices and not transparent communication. This was the first time I had a really bad experience with an insurance company, I would not recommend Hepster to anyone.
My bike was stolen while I was in another continent taking care of a health issue. Because of this, I filed my claim to Hepster after the police report - which mind you, was not filed by me because I was in another country. I then got a refusal from Hepster, I was denied because I filed it 1 day after the 14-day reporting period.
Ironically, later I found out that Hepster had cancelled my contract on the day that my partner reported that his bike was stolen from our basement. They didn’t give me any notice of this fact.
Very bad and slow communication from their side, overall the worse experience I ever had with a service provider. Stay away from this insurance.
Reply from hepster
Hello Ana,
Thank you for taking the time to share your experience with us. We are very sorry to hear that you are so dissatisfied with our handling and communication.
Unfortunately, based on your description, we are unable to assign your case to a specific contract. To allow us to fully review your concerns and clarify any open questions, we kindly ask you to contact us directly via email. This way, we can work together to find a solution and ensure your requests are handled transparently and promptly.
Thank you for your understanding and patience.
Best regards, your Team of hepster.