Reply from Gemstone Lights
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GERARD Sieben
Canada
Reviews
Review of Gemstone Lights
Review of NexusTours
Be on time for your pick up.
Driver waited far to long at the barselo hotel we wait for 25 min and still a no show.
10 September 2025
Reply from NexusTours
We regret to hear about the excessive wait time you experienced. We appreciate your feedback and will look into this to improve our service.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Review of NexusTours
Reply from NexusTours
Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed our services, as our team is dedicated to creating exceptional experiences for all our guests. We truly appreciate your support and look forward to welcoming you back for more memorable adventures with NexusTours!
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Review of NexusTours
The only thing was when we were driving…
The only thing was when we were driving to the airport the driver stopped twice for a woman who wanted to get her kid some candy to bring home.
7 February 2025
Reply from NexusTours
We appreciate you taking the time to share your experience. We understand that unexpected delays can be frustrating, and we'll use your feedback to improve our service.
Alejandro Vazquez – Senior Director of Customer Success
Review of NexusTours
When we arrived in cancun there was one…
When we arrived in cancun there was one guy helping people the line was Hugh so we got in line,looking around I saw about 8 guys about100 or so feet away went there and that’s where the shit show started they said the bus were over there no direction was give so about 30-40 we found our bus over there once on we waited another 40min.thats what went wrong.
23 October 2024
Reply from NexusTours
We understand your frustration with the experience you had upon arrival in Cancun. We strive to provide a smooth and efficient transportation process for our guests. We appreciate you bringing this to our attention, as it helps us identify areas where we can improve. We will use your feedback to ensure our team is better equipped to assist guests with clear directions and a more organized boarding process. Alejandro Vazquez - Director of Customer Success.