awful customer service and issues with bike after just some months
I bought a really expensive bike for well over 2k that had issues within a couple of months and the customer service has been dreadful. Not only did they take long to respond, they were unhelpful and rude and made me feel like its my problem to sort which is absolutely not what one should expect for such a premium product. Definitely got some post-purchase dissonance now and never buying another Gazelle bike again.
Reply from Koninklijke Gazelle
Good morning,
How annoying to read! Customer service cannot judge a bicycle from a distance. That's why warranty, service and maintenance go through the Gazelle dealer. If your dealer does not know what the problem is caused by or is of the opinion that this is a warranty issue, he may contact our technical service department. Together, we will look for an appropriate solution. I trust that I have given you sufficient information and hope that the problems with your bike will be solved quickly. Kind regards, Sandra