Alexus Oxendine

App sucks! I keep getting suspended for no reason. Woke up to being suspended and I literally was not even online yesterday due to it being my wife’s birthday! Becoming a hassle to verify id now because it use to accept and now it won’t. On top of that, I hate that there’s NO way to contact a human rep. Only AI. Won’t recommend to any friends & family and getting to a point I don’t want to use it. Yall keep taking away my access but it’s legit real scammers and fake profiles up there yall don’t even bother. I hate the platform now

If I could give zero stars I would! I’ve had them for about a year now if not longer.. had no issues with my card until recently. I guess they charged me the $2.99 or whatever the fee is and they closed my account due to an “overdraft”! They email me and call me all the time about the stupidest s**t but this time I got no emails or calls. I opened another account and got my card in the mail but guess what? Can’t activate the card because now all of a sudden my account is under an identity confirmation and again! Been with them for at least a year. Now that my identity was finally confirmed two weeks later they put a cip lockout on my account because the account isn’t reflecting and the card isn’t showing! They have the most technical issues and takes FOREVER to fix a simple problem. Everytime I call they say “we’ll update you and call or email in 24-48 hours” but never do and when they do the emails tells me absolutely nothing except the problem is not fixed yet. It sucks because this the only “bank” my grad school uses and now I have to wait at least 2 business days when getting refunds because my bank mobile account is still not fixed! At the point, I don’t even want the account back. This bank absolutely suck! Do not open an account with them AT ALL! My problems has been going on since June 16 and are still happening

Update: bankmobile tried to get my post removed for “deformation” when I’ve said nothing but the TRUTH which is why it’s still up! Paul, since I can’t respond to you clearly you didn’t read the entire post because you did not respond to the correct issue. This just proves yall half do your job!