Bad customer service
They installed a ventilation system for 650 euros at my house just for it to leak 2 days later when it rains. They called me back 2 days after I messaged them to say they cant do something about it and its all coincidence and i should check the roof instead.
I asked for a refund and they said no because 'it works properly they have the report'. Say that to my water covered attic. I'm sure its coincidence.
Reply from Alpha Ventilatie
Thank you for bringing this issue to our attention. We are sorry to hear about your experience with the ventilation system we installed at your house.
First and foremost, we want to clarify that we are not responsible for existing roof penetrations or any associated leaks. Our scope of work did not involve altering or servicing roof penetrations.
Regarding the leak issue you are experiencing, we understand your frustration. After reviewing our installation and the reported issue, we stand by our assessment that the ventilation system itself is functioning correctly, as indicated by the report. However, we recognize the inconvenience this has caused you and empathize with the situation.
We recommend that you consult with a professional roofer to inspect and address any potential issues with your roof that may be causing the leak. Ensuring the integrity of the roof is crucial in preventing water ingress.
We apologize for any confusion or frustration caused during our communication with you. Please know that we value your feedback and will use it to improve our services going forward.
If you have any further questions or would like to discuss this matter in more detail, please do not hesitate to contact us at support@alphaventilatie.nl or by phone.
Thank you for your understanding.
Best regards,