CO

Consumer

United Kingdom

Reviews

Review of Celiavira

Rated 1 out of 5 stars

Scam

Scam - this is not a brand but a from from Chinese exporter (really cheap awful quality). They are not based in the Netherlands as they say on their website but based out of China, and returns cost about £40 from the UK, so you can’t return anything. They also refuse refunds. Do not shop here!!

4 June 2026
Unprompted review

Reply from Celiavira

Thank you for sharing your feedback. We’re very sorry to read that your experience left you feeling this disappointed. We understand how frustrating it can be when the quality, return process, and refund experience do not meet expectations. Your comments are taken seriously, and we regret that your order did not reflect the standard of experience we aim to provide.

Review of Sylverton

Rated 1 out of 5 stars

Fraudulent supplier

Ordered a dress and then tried to cancel same day, the team are refusing a refund. Agreed with other comments that company seems fraudulent… I asked for them to provide a shipping label for the return and they informed me customers must pay for this themselves!! Will be contacting my bank and reporting the merchant.

1 September 2025
Unprompted review

Reply from Sylverton

Hello there,

We’re truly sorry to hear about your disappointing experience. This is not the standard we want for our customers, and we completely understand your frustration.

To review your order and assist further, could you please provide your order number? With this information, we can look into your case directly and work toward the best possible resolution.

Thank you for bringing this to our attention, your feedback is important, and we take it seriously.

Best regards,
Sylverton