Sonya Kennedy

Hi Sonya, it sounds like you're experiencing issues with your debit card being declined despite having a good payment history. Here are a few things you might consider:

1. **Check Card Settings**: Ensure that your card settings are correct and that there are no restrictions or freezes on your card. You can do this through the Klarna app.

2. **Plan a Purchase**: If you're trying to make a credit purchase, make sure to activate the "Plan a Purchase" mode before attempting the transaction. This needs to be done for each credit purchase.

3. **Klarna Balance**: Ensure that you have sufficient funds in your Klarna Balance if you're making a debit purchase. If the card is set to debit mode and there are insufficient funds, the purchase will be declined.

4. **Contact Klarna Support**: If the issue persists, it might be helpful to reach out to Klarna's customer service for further assistance. They can provide more specific guidance based on your account details.

5. **Use Klarna at Checkout**: If you find it more convenient, you can choose Klarna as a payment method directly at checkout, which might offer more flexibility and options.

If you have any further questions or need assistance, feel free to reach out!

Hi Sonya, that's such a shame. Don't forget our 100% product guarantee if you are not happy (we will give you your money back, if tis the first time you've tried it and it doesn't work for you - that's got to be worth more than a 1 star?). Or we could suggest one of the Universal Foundation shades that may match your particular skin type.

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
JD Customer Care Team