Matthew Sowter

On the 2nd of February this year, I booked two tickets for Max Richter’s recomposed version of Vivaldi’s Four Seasons. Within five minutes of making the booking, I realised I was unable to attend and immediately emailed the organisers to explain the mistake and ask whether a refund would be possible.

After quite a long wait for a response, I was told refunds were not possible due to their policy and that I would instead need to rebook another event. After some back and forth, I agreed on the 19th of February to accept tickets for another event from their programme instead.

From that point onward, communication became extremely poor and very infrequent. I followed up again on the 21st of February and received no reply. Eventually, on the 27th of March, I was sent a code to use on their website, but it only covered a single ticket rather than the two tickets I had originally purchased.

I informed them of this issue on the same day and then followed up repeatedly on the 1st of April, 6th of April, and 9th of April without resolution. On the 21st of April, they finally responded asking me to resend my tickets so they could check the matter. I sent the tickets immediately, followed up again on the 8th of May, and since then I have still received no response at all.

The customer service has been exceptionally poor throughout this process. Responses take weeks or sometimes over a month, there is no way to contact them by phone, and the entire experience has been incredibly frustrating. At this point, given the lack of communication and failure to resolve something they had already agreed to, it genuinely feels as though my money has simply been taken without proper service or accountability.

I liked the overall concept of the app and what it’s trying to offer for cyclists. The integration of training and nutrition is genuinely useful, and one of the positives for me was that I very rarely felt hungry while using it. It definitely helped create more structure around fuelling.

That said, I didn’t feel the execution matched the price point.


Food logging also felt quite clunky, which is probably the most important daily interaction in the app. A lot of fairly basic foods were missing, and the barcode scanning function rarely worked properly for me, so entering meals often became laborious rather than seamless.

I also suspect my metabolic rate is on the lower side, but there didn’t seem to be much ability to fine tune energy expenditure beyond a few broad lifestyle/activity categories. The recommendations therefore sometimes felt a bit generic.

Overall, I think the concept is strong and there’s definitely value there, but at its current price I expected a more polished and user friendly experience.

Joe was an amazing host. This was a trip of a lifetime. Unspoilt by touristic cliches. Worth every penny!