This company works like a scam
This company works like a scam. They called me last week to change the contract to them, which I did. They were very pushy and did not let me read the contract, they said they will send it later but they have never done it. At least 3 people called me after to confirm my data and I pointed out to them the email adress they took is wrong, so no wonder I dont receive the contract. They said it would be corrected, but it has not been. I contacted their customet attention, but they said my email is not in their data base ( surprise surprise) so they cannot send me the contract. So here I am. almost 2 weeks passed, i haven’t seen my contract, cant even cancel it because they dont see me as a customer. Avoid this company at all costs
Edit: Factorenergia, I have provided you more data on the email adress you sent below
Edit: after few days I havent received any answer from Factorenergia. I have sent then my resignation using the 14 days right. I have also realized that I was deceived by the person who called me becuase they said they are fron Endesa which was not true. Anyway, it would have been helpful to get some answer from FE and at least to get the copy of the contract.
Reply from Factorenergia
We understand what you’re describing, especially regarding the difficulty in accessing your contract and the issues with your contact details.
We want to clarify that contracts must always be accessible to the customer, and situations like this require a detailed review to verify the data provided and ensure everything is correctly registered. To help you resolve this as soon as possible, we need to locate your case with accurate information. Please contact our team with the contract holder’s details so we can investigate and assist you properly. You can reach us at 900 649 028 or at atcliente@factorenergia.com.
Sincerely,
The Factorenergia Team