Be very careful on collection and return inspections
One star implies there was some service but this has been completely negative and doesn't even warrant a star
I hired a vehicle from Geneva Airport in December 2025. The vehicle was handed over in a dimly lit airport car park where only a basic visual inspection was possible. No specialist lighting was used and, given the conditions, it was impossible to identify anything other than obvious damage.
On return, however, the inspection process appeared very different. Staff miraculously produced an ultraviolet light to inspect the vehicle (almost as if they'd anticipated something may be wrong). They subsequently alleged that a scratch had occurred during my rental period. This immediately raised suspicions for me. If specialised lighting was considered necessary to identify damage on return, why was the same inspection standard not applied when the vehicle was handed over?
From day one, I asked a simple question: where is the evidence that this damage was not already present when I collected the vehicle? Despite numerous requests, SIXT never provided any comparable evidence from the point of collection. Instead, they relied on photographs taken after the vehicle was returned and a remote "expert" assessment carried out from photographs.
What made the situation even more concerning was that SIXT's own description of the alleged damage changed over time. The return inspection report described the damage as a "superficial" scratch. Later, when seeking almost CHF 2,000 from me, SIXT described the very same scratch as being "down to the primer" and requiring extensive repair work. A superficial scratch and a scratch through to the primer are fundamentally different levels of damage, yet this contradiction was never satisfactorily explained.
After months of correspondence, invoices, payment requests, reminders and settlement offers, I am still no closer to receiving an answer to the fundamental question I had asked from the beginning. Rather than addressing the lack of evidence from the vehicle handover, SIXT continued to pursue the claim and eventually referred the matter to a debt collection agency despite the dispute having been raised from the outset.
I have stood my ground on this and if you're in the same situation I suggest you do the same
Based on how this matter has been handled, I would strongly suggest avoiding SiXT at all costs.