RO

robert

United Kingdom

Reviews

Review of Expert Infotech

Review of Supercracow

Rated 4 out of 5 stars

Understand this about Supa Cracow.

Here’s the thing that you need to understand about Supa Cracow. The guides are superb but the management & structure has problems.

Our experience was perfect.

They will try to fill a large bus in summer. If they can do this then they can buy tickets online 24 hours before you arrive & at 7.30am you will go straight in with an ENGLISH speaking guide… so all good.

Things that can go wrong….
Example 1 - French speaking guide for 2 people… impossible.
Example 2 - can’t fill a bus.. they just will cancel you last minute.
Example 3 - Auschwitz is too busy.. Supa Cracow will change your time to ‘mega early’
So they can buy your tickets & be ready at 7am outside the museum.

Generally, the reviews are mixed… with a very high number of 1 stars but they do reply to 65% of people.

My advice for August bookings.
You 100% will be picked in the old city at 5.50am no matter what time you booked.

Understand that ‘Auschwitz’ has become mega popular… huge queues every day..
Supa Cracow guides are amazing… simply the best but the booking side of things has a dark side.

7 August 2025
Unprompted review

Reply from Supercracow

Thank you for your feedback 🙏. We’re glad you enjoyed your experience with our guides, who always strive to make the visit meaningful 😄. We would like to clarify that we cannot purchase tickets 24 hours before the tour, as availability depends on the official museum website. If there aren’t enough participants for a specific language, such as French, we inform customers in advance and usually offer an alternative, often switching the tour to English, always after agreement with the customer. Tour times are based on guide availability, which can range from 7:30 AM to 4 PM, and the hour you book is preferred but not guaranteed. Early pick-ups, sometimes necessary to coordinate schedules, are mentioned in the tour description, and while we understand this can be inconvenient, we highlight it so guests are aware. Auschwitz is extremely popular, and we must adapt to ticket availability, guide schedules, and group sizes to ensure the best possible experience.

Kind regards,
SuperCracow Team

Review of Towbar Express