Rated 1 out of 5 stars
Rated 1 out of 5 stars
⭐ Incredibly unprofessional service and…
⭐ Incredibly unprofessional service and a ruined cutI had a highly disappointing and unprofessional experience at this salon. The cutting process itself was incredibly odd: my hair was washed, straightened, and cut, only to be washed, straightened, and cut a second time. This bizarre method makes you wonder how a stylist can properly assess split ends. I will definitely be returning to Aveda in New York to my regular hairstylist who knows how to do a proper cut—starting with a regular wash and then cutting the hair wet like you are supposed to do, rather than using strange methods that result in a totally uneven, frizzy cut.Unsurprisingly, the technical execution here was poor. I left with a massive amount of split ends remaining and random pieces of uneven hair hanging down. Because this was advertised as a premium cut, I expected precision, which I absolutely did not get.When I returned to the salon to have the stylist fix the mistakes, she showed zero care. She simply snipped off one single piece of hair and didn't even take the time to properly comb through my hair to look for inaccuracies. It was rushed and dismissive.To make matters worse, management does not care. I reached out to the owner privately on LinkedIn to address this constructively, and she completely ignored my message. Ignoring customer feedback after a botched service is incredibly unprofessional. I will not be returning.