wrl

Terrible terrible terrible customer service experience.
Our flight was cancelled so we need to claim our accommodation back on insurance. We have asked Hip Hip Stay for a receipt of payment and an invoice so many times, and they have repeatedly flat out ignored us.
They do not respond to any emails, and when we speak to them on the phone, they say they’re going to do it and never do.
They are a terrible company with no remorse. They will not lose out on any money and all we want is a receipt of payment, which they never sent through when we made the booking.
This has been going on for 4 months now, and we have got absolutely no where.
Please do not use this company, they will take your money and never look back.