Reply from OHRA
Bedankt voor de mooie beoordeling, Didi! We waarderen het enorm.
Groet,
Stephanie
OHRA Webcare
DI
Didi
Netherlands
Reviews
Review of OHRA
Review of Lebara NL
poor advice
as your customer for a long time, I expected that your staff would advice and recommend the best available offers, or at least a better deal than the one I have. On the contrary, he encouraged me to continue, which I did. Only to find out that there are much better offers for the amount I pay.
This is a very disappointing experience that leaves me unhappy.
7 April 2025
Unprompted review
Reply from Lebara NL
Dear Didi,
Thank you for taking the time to share your feedback. I'm truly sorry to hear about your recent experience and how it left you feeling disappointed, that’s certainly not the standard we aim to uphold.
We deeply value your loyalty as a long-time customer, and it's concerning to hear that we may have missed the opportunity to recommend a more suitable or cost-effective offer. Your trust means a lot to us, and we clearly fell short of your expectations this time.
I’d love the opportunity to look into this further and see how we can make things right for you. Please feel free to email me on trustpilotnl@lebara.com with reference number 1281, and we’ll make this a priority.
Thank you again for bringing this to our attention. Your feedback helps us improve, and we’re committed to doing better.
Warm regards,
Quincy