Collection 11478090 was scheduled for…13.03.2025
Collection 11478090 was scheduled for collection on 13.03. It was not collected. The online customer service informed me on the morning of 14.03 that it would be collected on 14.03. Today is 16.03 and the collection still has not been made. We will probably lose this valuable customer.
Reply from Cargoboard GmbH & Co. KG
Dear Customer,
we sincerely apologize for the inconvenience caused by the delayed collection. We understand how frustrating this situation must be, especially when it affects your business and customer relationships.
After reviewing the case, we found that our driver was on-site on both Thursday and Friday but was unfortunately unable to collect the shipment due to a missing reference. We acknowledge that this reference was correctly provided during booking, and we regret the miscommunication on our partner's side.
Please rest assured that we have already rescheduled the collection for today. We truly appreciate your patience and your communication with our team via email and chat this morning.
We are continuously working on improving our processes to prevent such issues in the future. If there is anything else we can do to assist you, please let us know.
Best regards,
Marvin Bröckling
Insurance Manager