Aniko Nemeth

Nice infrastructure and wonderful products, however services are non existent.
- Waiting for 15 mins at Bobbi B. stand (Woluwe), no one came to serve me, while on the neighbouring stand the lady was heavliy cleaning invisible dust.
- Loyalty policy lost: I have collected a good number of 5 eur bons during the past decade. Never managed to use them. Best refusal lines:
=> purchase contained a sales product
=> purchase was below 50 eur
=> printed bon was not with me physically and scores/ bon is not visible in the system (loyalty card !)
Honestly, I give up.

Ordered 2 parfumes during the sales in july, received only 1 ( cheaper), saying that the second item will come. No invoice, no bon de commande in the box.
The client service is not reachable, if and when yes, suggests to wait for the remaining item. Never received.
Ici Paris claims that they can proove that they sent me the complete order with a tacking number. Yes, but the order was not complete.
Total scam, will never ever buy from them anything.

My order has been cancelled by the webshop (S. Oliver) and still Riverty is demanding (now with an increased amount) the shipping fee.
Absurd: shipping fee for something never sent and delivered.
We have been in a ping-pong via S. Oliver for 2 months now and nothing is happening, just the "delivery fee" is climbing up.
Scary, and I am sure that I will avoid any shops using the "services" of Riverty.

Made an acvidental double purchase within 2 minutes due to blank screen instead of a confirmation.
The system did not detect and client service did not ask if this was on purpose (+ 2x 6 eur shipping costs)
16 eur is the return fee from the EU. So 22 eur is only the shipping cost for an accidental order which is returned to Germany.
Does not seem proportionate; no fee table on the website.

Watch out: you will get your Louvre tickets last minute; no cancellation policy even if your purchase is “pending” until the last moment. No possibility to reserve kids/ youth access with your tickets. I understand that even if free tickets, their entrance needs reservation. I am totally upset. And again, no cancellation policy.