Exceptional customer service
Michelle in customer service team provided really exceptional help: a 50% goodwill discount on replacement of a blackout blind that she acknowledged had probably broken because of a Velux manufacturing issue that was later resolved - even though the original blind was several years out of warranty. She really could not have been more courteous and efficient.
Reply from VELUX Great Britain & Ireland
Thank you for taking the time to share your feedback. We’re really pleased to hear that the support you received helped get things sorted for you.
It’s important to us that customers feel looked after, so it’s great to know the solution worked well. We really appreciate you letting us know about your experience.
If there’s anything else we can assist you with, please don’t hesitate to reach out.