Judit

EE braodband was working fine for thethe last 2 years. But we moved house and trouble started. Despite I just wanted to move my contract to the new house, EE offered a new 24 h contract which I agreed to. However, when the engineer arrived, they expected us to have the old equipment and left within 5 minutes, telling us that we can just plug in our old modem and it will work. Well, it does not, so while we are paying EE charges, we do not have service. No follow up from EE. I arranged another engineer visit through their auomated system, but now I got a message that this visit means EE is cancelling the contract. Why?? Also, the EE mobile app stopped working and goes around in circle from login to security checks but never actually letting me use the app.

Booked a delivery in Buckinghamshire for a delivery with Royal Mail. Was waiting for pickup the whole day. At the end of the day noone showed up, or if they did , they made no attempt to ring the doorbell (connected to the a house phone and no evidence that doorbell was buzzed). To make things worse, no explanation what happens to the covering insurance charges.

Terrible bank to deal with: they locked me out of my account due to a security update, so my passwords do not work anymore, so I have no access to my account for 6 weeks! And meanwhile asked me to upload a completed form and threthened me to "terminate their relationship" with me if I dont do so. I can not upload anything as I am locked out! So I posted it to their headquarters which they clearly ignored, and I just found out that they have blocked my account, no access for my debit orders and who knows what is happening to my property bond (that I have been paying without failure). Their Service Desk is automated, and all in German. No email contact to write to since they stopped the account management position.
Awful organisation to deal with causing unnecessary stress. At least I should have an email adress to correspond with.

Avoid if possible
Became a client of this bank as at the time they offered best mortgage conditions, and my account manager spoke English. However experience is pretty bad since: I am currently locked out of my account, not the first time and absolutely not clear how it can be unlocked even with a one time password I received - app is not intuitive at all. Unlike some German banks, neither app, nor customer service supports English.
When I corresponded on the customer form in English first reply was that they do not support English - seems they do not know about automatic translation. Now I can not authenticate myself based on my ING number and birth date to reset password- so I am stuck.
Some saving on morrage is not worth this years' long struggle.

Was quick and support desk is responsive.

Nedbank foreign exhange transactions service has deteriorated the last two years so dramatically that if I could give them negative scoring I would. They rejected my transfer from overseas without ANY notification or explanation, not once but twice twice, and their helpdesk either just rings out or they can not hear me when I try to contact them
I do not recommend this bank and will move away from them as soon as I can.

Very helpful tool - but be aware that several ticket merchant post ticket charges that are not actually available - which means take a bit of time to check each of them.

I could not use the EUR 20 coupon for 1st purchase that you advertised because after log in it has disappeared.