Company errors
When the mattress was out for delivery, I received a call from FedEx because my address was incomplete and they needed the full address. Lucky I was home or I would not have received it on the scheduled delivery day. With this order I got the bedding package and again they did not include the full address and phone number, so I did not receive it at all after waiting all day for the delivery. I had to contact FedEx myself to fix this. Now the delivery will be another 2 days before I get it. Douglas needs to be more accurate when they ship. I am not pleased about this, however the mattress I ordered is good, so far (only been a week).
Reply from Douglas
Hi Wendy, thank you for taking the time to share your experience. We're very sorry to hear about the delivery issues you encountered, especially having to contact the courier yourself after waiting for your package. We understand how frustrating that must have been.
While we're glad to hear you're enjoying your mattress so far, this isn't the experience we want for our customers. We'd appreciate the opportunity to look into this further and see if there's anything we can do to help make things right.
We have requested your order details or you can send them to communications@goodmorning.com, and our team will be happy to review your experience.
Thank you again for your feedback. We truly appreciate you bringing this to our attention.