Linda Byrne

I left my car in for a service. Did not expect anything major to be wrong as I had only purchased my car from them 2 years ago and I brought it in for a service last year as well. I was surprised to be charged an initial €250 euro and subsequently told to urgently come back for another lot of work needed which would cost approx €1600. I brought my car for my nct the following day and it passed with no indication of any of the issues raised by Denis Mahony. I got a second opinion from a local mechanic as I was worried and he sent me a video of my car when he was under the bonnet. The work Denis Mahony had said was urgent and expensive was non-existent. I could of blindly paid over a lot of money unnecessarily. I have trusted this garage, as have my extended family for years. We have given them a lot of repeat business and recommendations. I am very disappointed that they were happy to rip me off if I had not trusted my instinct and followed this up. Two of my work colleagues had similar stories. Beware and always get a second opinion. You know your car!

I have been trying to return a faulty sofa for 2 weeks now. At first the customer service were very helpful and agreed as product was indeed faulty from my photos I would get a full refund and they would cover return courier cost. I have boxed up within the specified dimensions and provide work address for pick up. This was supposed to be collected on Friday the 17th April. It was not collected despite fact that I double checked on chat on Friday. I was assured the courier was booked and would provide return label on pick up. Never arrived. Then on Saturday I was told it would be picked up from home address. Started my whole spiel again via chat and email. I am now being told I am to be charged and that courier will collect on Monday 20th. Trying to confirm it will be from work address I have provided. There is no continuity of customer service. Really disappointed that it is taking me two weeks to arrange a return and that the agreement of refund and no charge for return keeps changing. At the end of the day it is a faulty product and I am entitled to a full refund. Would not recommend on current status of my experience.
I have finally been told that the product was received back and I will get a full refund which has been processed.

08.01.2023: I have booked a holiday for Feb as a Christmas present. I wanted to change hotels which has proved a serious challenge despite being able to do so through app it failed after paying for an upgrade to avail of a deal. I have spoken to 14 agents , finally changed hotels but rooms are not correct. They will not talk to me on chat advise me to call a number and give me a reference to quote. When I call number they recognise my mobile and terminate call saying they cannot help me. I have booked with them before and will never use the again after this experience. It is still not resolved and travelling next month. I have spent hours trying to have a simple request done. They got my money and do not care.
- 15.01.2023: Despite the below promise of a call back I am still waiting. Travelling in less than 3 weeks :-(
- 19.01.2023: Still no promised call back. Not doing much to repair appalling customer care - my query is not resolved and I have not received promised call backs.
19.01.2023: Carlos thank you for reply. I can assure you I have not been contacted since my first review and the amendment I need to make can still be booked on website if I was booking trip now. I find it hard to believe your staff cannot make a call to me and email the hotel. Again I reiterate it is a very simple request as room allocations I have requested numerous times now are not correct. It really feels like you have my money and you do not care. I have been promised a phone call 3 times now. Not good enough to a previous loyal customer. Ruining a Christmas present for my family as I cannot look forward to the holiday I wanted to book.
22.01.2023 still no call back or resolution.
23.01.2023 Hi Carlos. I do not want to change hotels, just to have my 2 children in a family room with me which i have always booked. You have never contacted me since I rang in December and spoke to your agent who booked the wrong rooms. Please listen back to the call where I was then assured all was OK. I have tried to speak or request a call back since then and have not received one. This is where communication has been made. If I go onto your website today I can still book the room allocation I am asking for and have always asked for. It is unbelievable that I am being communicated with like this. I think we will leave it there and I will hope the hotel can help me as you will not. Seriously appalling service for a simple request. Please stop lying that you have contacted me as I have NEVER received a call back and do not understand why you cannot make my amendment when I could book it myself on your website today. I also had 2 other questions but I believe I am wasting my time hoping for a resolution and for a call back.

Very good company to deal with. Professional staff and alarm system great and easy to use. Install was within few days.